Returns Policy

At Electronic Components Surplus website, we want you to be completely satisfied with your purchase. If you need to return a product, please read this policy carefully to understand our returns process.

  1. Eligibility for Returns We accept returns of products within 14 days of the date of delivery, only if the product is in its original, unopened and undamaged condition, and has not been used, installed, or modified in any way. We do not accept returns of products that have been used, installed, or modified, except in cases where the product is defective or does not conform to the specifications stated on our website.

  2. Return Procedure If you wish to return a product, please contact our customer service team at info@alchemy-products.co.uk to obtain a Return Merchandise Authorization (RMA) number. Please include the following information in your request:

  • Order number
  • Reason for return
  • Description of the product(s) you wish to return

Once you receive an RMA number, you may return the product(s) to us. Please ensure that the product is properly packaged to prevent damage during shipping. We recommend using a shipping service that provides tracking and insurance.

  1. Refunds Once we receive the returned product(s) and confirm that it is in its original, unopened and undamaged condition, we will issue a refund to the original payment method. Please note that shipping and handling fees are non-refundable.

  2. Defective or Non-Conforming Products If a product is defective or does not conform to the specifications stated on our website, please contact our customer service team at info@alchemy-products.co.uk within 14 days of the date of delivery to obtain an RMA number. We will provide a prepaid return shipping label and issue a replacement or a refund, at our discretion, upon receipt and inspection of the returned product.

  3. Exclusions We do not accept returns of products that have been used, installed, or modified in any way, or products that have been damaged due to misuse or neglect. We also do not accept returns of special order or custom-made products, unless the product is defective or does not conform to the specifications stated on our website.

Thank you for choosing the Electronic Components Surplus website If you have any questions or concerns about our returns policy, please contact us at electroniccomponentssurplus@gmail.com